Terms and Conditions

Welcome to Zarya Riwayat. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Orders

All orders placed through our website are subject to product availability and confirmation. Customers are responsible for providing accurate and complete information, including their name, phone number, and delivery address.

We may contact you by phone or message to confirm your order before dispatch. An order may be cancelled if the provided information is incorrect, the order cannot be confirmed, or the product is unavailable.

2. Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and specifications displayed on our website are accurate.

However, slight differences may occur due to lighting, photography, screen settings, or variations between product batches. Such minor differences may not be considered a product defect.

3. Prices & Payment

All prices on our website are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices, discounts, and promotional offers may change at any time without prior notice.

Available payment methods will be displayed on the website or communicated during order confirmation. For Cash on Delivery orders, customers are required to pay the applicable amount at the time of delivery.

4. Shipping & Delivery

Zarya Riwayat delivers to available locations across Pakistan through third-party courier services.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number. Any delay caused by incorrect or incomplete information may affect the delivery of the order.

5. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. For Cash on Delivery orders, customers are expected to receive orders that they have confirmed.

6. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Customers should inspect their order after receiving it and contact us within the specified return period if the product is damaged, defective, incorrect, or qualifies for a return under our policy.

Products must meet the applicable return conditions before a return or exchange can be approved.

7. Beauty & Care Products

For hygiene and safety reasons, certain Beauty & Care products may not be eligible for return once they have been opened or used.

Customers are advised to check the product details and instructions before use.

8. Kids & Toys

Customers should review the product description, recommended age, and available safety information before purchasing Kids & Toys products.

Products should be used according to the instructions provided with the product where applicable.

9. Gadgets & Electronic Products

Customers should review the product description, specifications, compatibility, and other available details before purchasing gadgets or electronic products.

Any warranty, replacement, or after-sales support will apply only where specifically mentioned on the product page or provided with the product.

10. Customer Information

To process and deliver orders, we may collect information such as your name, phone number, email address, and delivery address.

Customer information is used for order processing, delivery, customer support, and related business purposes. For more information, please refer to our Privacy Policy.

11. Website Content

All content available on the Zarya Riwayat website, including product descriptions, images, graphics, logos, and other materials, is provided for the use of our website and customers.

Unauthorized copying, reproduction, or commercial use of our website content is not permitted without prior permission.

12. Website Use

Customers agree not to misuse our website, provide false information, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.

13. Promotions & Discounts

Promotional offers, discounts, and special prices may be subject to specific conditions, stock availability, and validity periods.

Zarya Riwayat reserves the right to modify or end a promotional offer at any time.

14. Changes to These Terms

Zarya Riwayat reserves the right to update or change these Terms & Conditions whenever necessary.

Any updated version will be published on this page. Customers are encouraged to review the Terms & Conditions before placing an order.

15. Contact Us

If you have any questions, concerns, or complaints regarding your order or our Terms & Conditions, please contact us:

Email: zaryariwayat@gmail.com
Phone: 0335-1032617

Last Updated: September 2026