Terms and Conditions

Welcome to Zarya Riwayat. By accessing or purchasing from our store, you agree to comply with the following terms and conditions. Please read them carefully before using our website.

1. General Information

Zarya Riwayat is an online store offering a variety of products including fashion accessories, home items, and lifestyle products.

For any queries, you may contact us:

We reserve the right to update or change these terms at any time without prior notice.

2. Products & Pricing

All products listed on our website are subject to availability. We make every effort to display accurate product descriptions and images, but we do not guarantee that all details (such as colors or sizes) will be perfectly accurate.

Prices are subject to change at any time without notice.

3. Order Acceptance

Once you place an order, you will receive a confirmation message. However, we reserve the right to:

  • Cancel or refuse any order
  • Limit quantities per customer
  • Cancel orders due to pricing errors or stock issues

4. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

  • Delivery time: 3–7 working days (may vary by location)
  • Delivery charges: As mentioned at checkout
  • Delays may occur due to unforeseen circumstances

Zarya Riwayat is not responsible for delays caused by courier services.

5. Cash on Delivery (COD) Policy

We offer Cash on Delivery across Pakistan.

Customers must ensure they are available to receive the parcel. Fake or unconfirmed orders may be cancelled or blacklisted.

6. Return & Exchange Policy

We only accept returns or exchanges under the following conditions:

  • Product is damaged or defective
  • Wrong item delivered

Conditions:

  • Claim must be made within 24–48 hours of delivery
  • Product must be unused and in original packaging

We do not accept returns for:

  • Change of mind
  • Slight color differences
  • Used products

7. Refund Policy

Refunds (if applicable) will be processed after inspection of the returned product. Refund method will be decided by Zarya Riwayat (bank transfer or store credit).

8. Customer Responsibilities

Customers must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect information.

9. Intellectual Property

All content on this website (images, logos, descriptions) belongs to Zarya Riwayat and may not be used without permission.

10. Limitation of Liability

Zarya Riwayat is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

11. Privacy

Customer information is kept confidential and used only for order processing and communication purposes.

12. Governing Law

These terms are governed by the laws of Pakistan.