Return and Refund policy

At Zarya Riwayat, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may contact us to request a return or exchange according to the conditions below.

1. Eligibility for Returns

A return or exchange may be accepted if:

  • You received a damaged or defective product.

  • You received an incorrect product.

  • The product is significantly different from the product ordered.

The product must be unused, in its original condition, and returned with its original packaging, tags, accessories, and other included items where applicable.

2. Return Period

Customers must contact us within 3 days of receiving the order to report an eligible issue.

Requests submitted after this period may not be accepted.

3. Proof of the Issue

To process a return or exchange request, we may require:

  • Order number

  • Clear photographs of the product

  • A video showing the issue where necessary

  • A brief description of the problem

Our team will review the request before approving a return or exchange.

4. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include certain Beauty & Care, personal-use, and hygiene products.

Products damaged through misuse, improper handling, or normal wear and tear may also not qualify for a return.

5. Change of Mind

Returns due to change of mind, incorrect selection of size, color, design, or personal preference may not be accepted unless specifically stated on the product page.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

After reviewing the issue, we may offer a replacement, exchange, refund, or another suitable solution depending on the circumstances and product availability.

7. Refunds

If a refund is approved, the refund amount and method will depend on the original payment method and the circumstances of the return.

For Cash on Delivery orders, refund arrangements will be communicated to the customer after the return has been reviewed and approved.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

8. Exchanges

If an exchange is approved, the replacement will be subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

9. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, we will provide instructions regarding the return process.

For other approved returns, return shipping charges may be the customer's responsibility.

10. Contact Us

To request a return, exchange, or refund, please contact us with your order details:

Email: zaryariwayat@gmail.com
Phone: 0335-1032617

Please do not send any product back without contacting us first and receiving return instructions.

Last Updated: September 2026